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Service Tech:

The ideal candidate should possess excellent interpersonal skills to assist customers in a professional and courteous manner. They should have a proficiency in bicycle mechanics and a strong commitment to delivering assignments and projects that align with the high-quality standards set by Singletrack Cycles.

Primary job duties include but are not limited to:

  • Complete bicycle service work orders within the promised turnaround time
  • All service packages from basic to comprehensive
  • A la carte services per service menu including, but not limited to: Tire/tube replacements; Cable and housing replacement; Adjust/repair derailleurs; Adjust/repair brakes; Replace/repair shifters; Replace chain, cassette, bar tape/grips; Wheel true and dish; Drivetrain cleaning; Disc brake and dropper post service; Inspect and assess frame and components for damage or replacement
  • Suspension Service
  • Assemble new bike
  • Achieve minimum service goals
  • Customer experience excellence
  • Be friendly and available while interacting with customers; providing answers on maintenance and related sales opportunities
  • Complete a training program which involves in-store training as well as paid, internet-based training 
  • Perform minor repairs on the spot whenever possible 
  • Maintain an organized, clean work area 
  • Complete other tasks as assigned by the Service Manager 
  • Learn, understand and adhere to company policy, programs and standards

Secondary Job Duties:

  • Interact with customers and provide exemplary customer service; educate customers about bicycles, bicycle accessories and clothing, and any other cycling-related products in the store
  • Assist in the daily operations of the store, including restocking, cleaning, organizing and merchandising

The ideal candidate: 

  • At least 2 years of mechanical experience in a professional bike shop environment working on a wide variety of bicycles 
  • Must be proficient in repairing new as well as older and vintage bicycles to the highest standard 
  • Is detail-oriented and able to manage multiple projects simultaneously 
  • Has excellent organizational skills — systems oriented with high attention to detail 
  • Has the ability to work competently with computers, AscendRMS experience preferred. 
  • Has a working knowledge of bicycles and their mechanical parts 
  • Is capable of safely lifting and carrying 50lbs on a regular basis 
  • Is intrinsically motivated, able to work both independently and as a member of a team, and thrives in a dynamic, fast-paced environment 
  • Ensures cleanliness and monitors maintenance of facility then provides input to both the Service Manager and Owner

Wage: 

  • $16 - $19/Hour with additional bonus opportunities  

Application Instructions: 

  • Complete online job application AND email your resumé with a list of three professional references to info@stcycles.com  

Apply here: Singletrack Cycles Job Application